Frequently Asked Questions
Everything you need to know about your Usagi Draws order.
What is the typical shipping time for my order?
We process orders within 3-5 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on your location.
How should I care for my Usagi Draws apparel?
To preserve the quality of the prints and fabric, we recommend washing your items inside out in cold water and hanging them to dry. Avoid ironing directly on the artwork.
Do you offer returns or exchanges?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with tags attached to be eligible for a refund.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products ethically sourced?
Absolutely. We partner with manufacturers who prioritize fair labor practices and utilize high-quality, sustainable materials whenever possible.